Return & Shipping Policies

Return Policy

If you are not satisfied and need to return merchandise, we will give you full credit, provided you follow these procedures:

• All items must be returned within 14 days of invoice date.
• Sale merchandise are final sale and cannot be returned or exchanged.
• Special orders are non returnable which includes Diamonds and Gemstones.
• Items that are worn, altered, engraved, or size adjusted are non refundable.
• All merchandise must be returned in Original Condition and Purchase invoice including original packaging envelopes, bags and boxes.
• Return shipping cost is the responsibility of the customer.
• Package merchandise securely, insure it, and ship it “Attention Customer Service”. We will not assume responsibility for reimbursement or compensation if the package is lost, stolen, damaged, or mishandled.

Shipping Policy

• Free Shipping on all products within Canada.
• All deliveries are Shipped Express and will take approximately 2-5 business days.
• Refused, undeliverable, or unclaimed packages will be charged a 10% handling fee on your purchases, plus postage.
• All orders are subject to verification and must be shipped to a single address. DIAMANI Fine Jewellery is dedicated to providing a seamless shopping experience; however, please be aware that unforeseen circumstances beyond our control, such as severe weather, natural disasters, strikes, and similar events, may result in delivery delays. We work with trusted carriers like Canada Post or FedEx to ensure secure delivery, and all orders will require a signature upon receipt. Please allow up to fourteen (14) business days for shipments to remote locations. Please note that we are unable to deliver to P.O. boxes. Moreover, special orders, engravings, and orders requiring merchandise transfers are not covered by our standard delivery guarantee.